Shipping policy

SHIPPING POLICY

 

Thank you for shopping with DollzMink ✨ Below is our Shipping Policy.

1. Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).

Processing time is separate from shipping time.

During high-volume periods (sales, holidays, new launches), processing times may be extended.

2. Shipping Time (United States)

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days

Shipping times begin once your order has been processed and shipped.

3. International Shipping

We offer international shipping to select countries.

International delivery times typically range from:

  • 7–21 business days

Customs fees, duties, and taxes are the responsibility of the customer.

DollzMink is not responsible for delays caused by customs.

4. Shipping Rates

Shipping costs are calculated at checkout based on location and shipping method selected.

We may offer free shipping promotions at our discretion.

5. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

6. Incorrect Address Policy

Customers are responsible for entering the correct shipping address.

If an incorrect address is entered:

  • We are not responsible for lost packages

  • Additional shipping fees may apply to resend the package

7. Lost or Stolen Packages

DollzMink is not responsible for packages marked as “Delivered” by the carrier.

If your package is lost in transit (not marked delivered), please contact us within 7 days of the expected delivery date.

We recommend contacting the shipping carrier directly for delivery issues.

8. Delays

We are not responsible for delays caused by:

  • Weather conditions

  • Carrier delays

  • Customs processing

  • Holidays

  • Natural disasters

9. Contact

For shipping inquiries:

Email: support@dollzmink.com
Response Time: 24–48 business hours